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1. GENERAL
Las presentes condiciones de compra, regirán la relación entre XUNZEL ENERGY S.L. y el cliente, y reemplazan cualquier otro término que aparezca en éste o en cualquier otro documento salvo que se indique lo contrario de manera específica por escrito y por parte de XUNZEL ENERGY S.L. Así pues, las presentes condiciones de venta anulan y excluyen cualquier otra estipulación incorporada por el cliente, bien en el propio pedido, bien durante cualquier tipo de negociación o transacción comercial en curso establecida entre XUNZEL ENERGY S.L. y el cliente, constituyendo el pleno entendimiento entre XUNZEL ENERGY S.L. y el cliente para la venta de los productos de la primera.
XUNZEL ENERGY S.L. responde por las obligaciones contenidas en las ofertas comerciales que realiza en su página web, durante su vigencia, y por todas las condiciones de venta, facturación y entrega de productos que consten expresamente o no en el contrato entre XUNZEL ENERGY S.L. y el cliente.
2. PRECIO
XUNZEL ENERGY S.L. informará en todo momento del precio aplicable a cada producto. La venta de los productos se llevará a cabo, en todo caso, por el precio que aparece en la página web al momento de realizar el pedido. El prestador se reserva el derecho de modificar los precios que se muestran en la presente página web sin previo aviso.
Los precios que se indican respecto a cada producto incluyen el Impuesto sobre el Valor Añadido (IVA) español y, en todo caso, se expresarán en la moneda euro (€). Salvo que se indique expresamente lo contrario, el precio del producto no incluye los gastos de envío. Los gastos de envío serán añadidos en el resumen de la compra, antes de efectuar el pago.
3. REALIZACIÓN DE PEDIDOS
XUNZEL ENERGY entregará las referencias del pedido realizado por el cliente, reservándose el derecho de sustituir el artículo por otro similar previa información y aprobación por parte del cliente.
Todos los pedidos están sujetos a la disponibilidad de los artículos. Siempre que se realice el cobro de un pedido completo, pero, por diversas circunstancias, no se entregue la cantidad total de productos incluidos en el pedido, la cantidad correspondiente al precio de los productos que no sea posible suministrar se considerará cancelada y se reingresará el importe correspondiente habiendo informado previamente al cliente.
4. ENTREGA DE PEDIDOS
Las entregas se efectuarán en la dirección de entrega indicada en el pedido, por el medio de transporte y transportista elegido por XUNZEL ENERGY S.L.
Las entregas se realizarán a zonas geográficas de España Peninsular, Baleares y Portugal Continental.
Los pedidos voluminosos y/o pesados, se entregarán a pie de calle y/o vehículo, es decir, en el punto más cercano a la dirección indicada en el pedido con accesibilidad con carretera transitable para camión con plataforma. No incluye acarreo.
El tiempo estimado de entrega es de 5-7 días hábiles para los pedidos de España Peninsular y Portugal Continental; 7-10 para los pedidos de Baleares.
Los productos con plazos de entrega mayores estarán indicados en el producto.
Dependiendo de los artículos comprados, se permitirán, previo acuerdo con el cliente, varias entregas para un mismo pedido.
Los gastos de envió en España Peninsular, Baleares y Portugal Continental son gratuitos para compras superiores a 200€. Para las compras inferiores a 200€ los gastos de envío son de 9,99€ (IVA incluido), serán a cargo del cliente y se incluyen en la factura bajo el concepto «Envío».
XUNZEL ENERGY S.L. no asume ninguna responsabilidad cuando la entrega de un pedido no pueda efectuarse como consecuencia de que los datos facilitados no sean correctos o estén incompletos.
Al hacer la petición del pedido, se asume que el cliente conoce y acepta las condiciones generales de venta que figuran en nuestro catálogo en vigor en la fecha de realizar el pedido.
Si desea recibir la factura solicítelo en: online.eu@xunzel.com
5. INSPECCIÓN, RETRASOS DE TRÁNSITO Y NO-ENTREGA
El cliente deberá inspeccionar los productos dentro las 24 horas tras la entrega. En caso de observar cualquier defecto en los productos o en caso de producirse cualquier otra incidencia relacionada con el suministro realizado, incluidas la entrega incompleta, errónea y la no entrega de uno o más productos contenidos en el pedido, deberá notificarlo de la forma más detallada posible a XUNZEL ENERGY S.L. escribiendo un email a online.eu@xunzel.com.
Si el cliente no realizara tal notificación en el plazo indicado, se asumirá de manera definitiva que los productos están, en todos los aspectos, de acuerdo con el contrato y libres de cualquier defecto que resultase evidente en un examen razonable, y, en consecuencia, se considerará que el cliente ha aceptado los productos.
Productos dañados durante el transporte
Si observas algún daño o golpe en la caja al recibir el pedido, haz constar en el albarán de recepción de la empresa de transporte el problema (ej; “paquete dañado”) y devuelva la caja sin abrir al transportista; informa de la incidencia de inmediato a nuestro equipo de atención al cliente escribiendo un email a online.eu@xunzel.com.
Si un artículo llega incorrecto
Si en alguna ocasión, por error, te llega un artículo que no has pedido, envía un email a online.eu@xunzel.com.
6. TRANSMISIÓN DEL RIESGO Y DE LA PROPIEDAD
El riesgo de pérdida o daño de los productos se transferirá al cliente en el momento de la entrega. Por el contrario, la propiedad de los productos, no se transmitirá al cliente hasta que todas las sumas debidas a XUNZEL ENERGY S.L. por parte del cliente hayan sido abonadas.
El impago de las cantidades adeudadas en concepto de precio y gastos por parte del cliente, dará lugar a la resolución del contrato a instancias del vendedor. La falta de entrega del bien por parte del vendedor, dará lugar a la resolución del contrato a instancias del cliente.
7. GARANTÍA
XUNZEL ENERGY S.L., previo diagnóstico técnico, garantiza el reemplazo o reparación de los productos suministrados que no cumplan las condiciones bajo las que fueron vendidos, en los 2 años posteriores a la entrega y cuya causa sea debida a errores de fabricación. Esta garantía solo será válida para el cliente original del producto y no cubre en ningún caso el desgasto habitual del producto ni mal uso ni manipulación por parte del cliente.
El cliente deberá mantener en buen estado de uso el producto adquirido de conformidad con las instrucciones y recomendaciones entregadas en el libro de instrucciones y los manuales.
En caso de ejercicio de esta garantía el cliente deberá aportar a XUNZEL ENERGY S.L. la copia del documento de adquisición del producto (factura de compraventa).
La garantía no es aplicable en ningún caso a roturas o defectos derivados de una utilización negligente, del montaje de otros elementos accesorios no originales a los suministros o montados por la fábrica, o de manipulaciones y operaciones de mantenimiento inadecuadas por parte del cliente, o por cualquier tercero en nombre de este.
La garantía no es aplicable en ningún caso a los componentes del sistema eléctrico que hayan sido desmontados o hayan sufrido modificaciones para alterar sus funciones sin la autorización previa de XUNZEL ENERGY.
La aplicación de la garantía estará sujeta a la decisión de nuestros técnicos, acerca de la naturaleza de la falta de conformidad del producto, tras un estudio del aparato en cuestión.
Para ejercer el derecho de garantía en el período de 2 a 3 años tras la adquisición del producto, el cliente deberá justificarlo con un peritaje industrial que acredite que el defecto se debe a defecto de fabricación y que el uso y mantenimiento del producto ha sido correcto desde su compra.
8. INFORMACIÓN SOBRE LOS PRODUCTOS
A menos que se declare lo contrario, las especificaciones eléctricas representan los límites de funcionamiento seguro. Las dimensiones y otras características físicas están sujetas a las tolerancias comerciales habituales. El cliente será responsable de asegurarse de que el producto que ha adquirido es el adecuado para su proyecto o aplicación. XUNZEL ENERGY S.L. recomienda que el cliente verifique las dimensiones y otros datos publicados en esta web junto con la disponibilidad de stock futura antes de incorporar los productos en diseños y cualquier otra aplicación o propósito crítico.
El servicio de información técnica de XUNZEL ENERGY S.L. estará a disposición del cliente para aconsejarle en éstos y otros asuntos relacionados con el uso de los productos.
Las informaciones que XUNZEL facilita en su página web relacionadas con cada uno de sus productos, son las informaciones oficiales, salvo error o modificación. XUNZEL ENERGY S.L. se reserva el derecho de modificación en cualquier momento.
Cuando el cliente tenga la intención de suministrar los productos a cualquier otra persona, el cliente se asegurará de que no se ha perdido ni dañado en forma alguna ninguna advertencia, etiqueta, instrucción, manual ni ninguna otra información relativa a los productos o a su utilización, mientras estén en su posesión o bajo su control, y de que serán suministradas con los productos cuando dejen de estar en su posesión o bajo su control.
9. DECLARACIÓN DE CONFORMIDAD Y MEDIOAMBIENTE
Todos los productos de XUNZEL ENERGY S.L. se ajustan a la legislación en vigor en la Unión Europea en cada momento. Los productos XUNZEL cumplen con las normas correspondientes de conformidad para el marcado CE.
Además, XUNZEL ENERGY S.L. adopta todas las medidas necesarias relativas a la correcta gestión ambiental de sus productos cuando se convierten en residuos, siendo miembro de los necesarios Sistemas de Recogida como ECOEMBES, organización que cuida del medio ambiente a través del reciclaje y el eco diseño de los envases, ECOPILAS, ECOASIMELEC, RAEES, etc.
XUNZEL ENERGY S.L. cumple las legislaciones que establecen las normas aplicables a la fabricación del producto y las relativas a su correcta gestión ambiental cuando se conviertan en residuo.
10. RESPONSABILIDAD
Las condiciones establecidas en la cláusula 7 («Garantía») recogen la responsabilidad máxima que asumirá XUNZEL ENERGY S.L. en relación con los productos. La responsabilidad asumida por XUNZEL ENERGY S.L. bajo estas condiciones reemplazará y excluirá el resto de garantías, condiciones, términos y responsabilidades relativas a la calidad o la adecuación de los productos para cualquier propósito particular, excepto aquellos que, por estar impuestos de forma imperativa por ley, no puedan ser válidamente excluidos.
En ningún caso podrá entenderse que XUNZEL ENERGY S.L. confiere en favor de los clientes garantía comercial adicional alguna a la descrita en la cláusula 7.
11. PAGO
Los pagos de los productos se realizarán previa confirmación de la compra y de alguna de las siguientes maneras:
12. DEVOLUCIONES Y CANCELACIONES
Condiciones de devolución
Para realizar cualquier devolución es necesario tener un número de reclamación asociado al pedido. El cliente siempre deberá solicitar a XUNZEL ENERGY S.L. un número de devolución, el cual deberá figurar en la etiqueta del paquete a devolver. Para ello ponte en contacto con atención al cliente de venta online mediante el email online.eu@xunzel.com.
En el caso de devolución por desistimiento o error por parte del cliente, éste deberá devolver el/los producto(s) dentro de los catorce (14) días naturales siguientes a la recepción del material. El producto deberá estar en las mismas condiciones en las que se entregó, sin utilizar, con su embalaje (sin haberlo desembalado) y etiquetas originales, incluyendo los manuales correspondientes y accesorios originales si los hubiera. Los gastos de la devolución correrán por cuenta del cliente. Durante el proceso de devolución, el cliente es responsable de cualquier pérdida o daño de el/los producto(s).
Gastos de devolución si el producto pesa 15 kilos o menos
Si el producto pesa 15 kilos o menos, los gastos de devolución para devoluciones desde España peninsular, Baleares y Portugal continental son de 9,99€ (IVA incluido).
Gastos de devolución si el producto pesa más de 15 kilos o productos voluminosos
Si el producto pesa más de 15 kilos o es un producto voluminoso, los gastos de devolución para devoluciones desde España peninsular, Baleares y Portugal continental son de 30€ (IVA incluido).
El Cliente devolverá los productos objeto de desistimiento sin ninguna demora indebida en el plazo máximo de catorce (14) días naturales a partir de la fecha en que comunique a XUNZEL ENERGY S.L. su decisión de desistimiento.
En caso de que se ejercite el derecho de desistimiento XUNZEL ENERGY S.L. devolverá el importe a través del mismo medio de pago empleado por el cliente. La devolución incluirá el importe de la compra y, si hubieran existido, los gastos de envío iniciales. La devolución del importe se realizará a más tardar 14 días naturales a partir de la fecha en la que se informe la decisión de desistir del contrato. No obstante, se podrá retener el reembolso hasta haber recibido y analizado los bienes.
En caso de que el cliente haya realizado el pago mediante Bizum deberá confirmar con su entidad bancaria que tiene activado el servicio de devoluciones a través de Bizum.
La asignación de un número de devolución no implica la aceptación de la misma por parte de XUNZEL ENERGY S.L. La aceptación está sujeta a la inspección del material por parte del personal cualificado de XUNZEL ENERGY S.L., tras recibir el paquete devuelto. Nos reservamos el derecho de no hacer una devolución completa del importe si el producto no es devuelto en su totalidad y/o correcto estado.
Los pedidos de artículos bajo pedido no están sujetos a cancelaciones ni a devoluciones.
Cancelaciones de Pedidos
Las cancelaciones totales o parciales de un pedido sólo pueden ser aceptadas tras acuerdo previo y acordar la compensación a XUNZEL ENERGY S.L. por todos los gastos incurridos. En caso de cancelación parcial, XUNZEL ENERGY S.L. se reserva el derecho de facturar cualquier diferencia en el precio de venta aplicable a la cantidad entregada en el momento de la cancelación.
Los pedidos de artículos bajo pedido no están sujetos a cancelaciones de pedidos ni a devoluciones.
13. ENLACES
El prestador no asume responsabilidad alguna sobre los enlaces externos a sitios web de terceros o por la información que los mismos contengan, que pudieran incluirse en la página web, por lo que el cliente accede bajo su exclusiva responsabilidad al contenido y en las condiciones de uso que rijan en los mismos.
El prestador se reserva el derecho de retirar cualquier enlace, en cuanto tenga conocimiento de la ilicitud de su contenido o de que el mismo lesione bienes o derechos de terceros.
Se prohíbe el uso de los contenidos de la web para promocionar, contratar o divulgar publicidad o información propia o de terceras personas sin la autorización del prestador, ni remitir publicidad o información valiéndose para ello de los servicios o información que se ponen a disposición de los clientes, independientemente de si la utilización es gratuita o no.
Los enlaces o hiperenlaces que incorporen terceros en sus páginas web, dirigidos a esta web, serán para la apertura de la página web completa, no pudiendo manifestar, directa o indirectamente, indicaciones falsas, inexactas o confusas, ni incurrir en acciones desleales o ilícitas en contra del prestador.
El prestador no se hace responsable de la fiabilidad y rapidez de los hiperenlaces que se incorporen en la web para la apertura de otras. El prestador no garantiza la utilidad de estos enlaces, ni se responsabiliza de los contenidos o servicios a los que puedan acceder los clientes por medio de estos enlaces, ni del buen funcionamiento de estas webs.
14. DERECHOS DE PROPIEDAD INTELECTUAL E INDUSTRIAL
Los productos ofrecidos para la venta en esta web están protegidos por las normas de propiedad intelectual e industrial y han sido objeto de las correspondientes patentes, marcas registradas, diseños registrados, copyright, diseño de tipografía y cualquier otro derecho perteneciente a cualquier persona. XUNZEL ENERGY S.L. posee, en su totalidad, el copyright respecto a este catálogo.
Todos los contenidos de la presente página web, incluyendo sin carácter limitativo, contenido, textos, gráficos, imágenes, su diseño y los derechos de propiedad intelectual que pudieran corresponder a dichos contenidos, así como todas las marcas, nombres comerciales o cualquier otro signo distintivo son propiedad de XUNZEL ENERGY S.L.
Queda prohibido cualquier acto de reproducción total o parcial, en cualquier forma o medio, sea mecánico, electrónico, reprográfico u otro, así como cualquier acto de difusión, comunicación pública o distribución sin el previo consentimiento por escrito de XUNZEL ENERGY S.L.
15. FUERZA MAYOR
Si XUNZEL ENERGY S.L. se viese imposibilitada o impedida para ejecutar cualquier contrato debido a alguna causa más allá del control razonable de XUNZEL ENERGY S.L. o por su incapacidad de proporcionar los servicios, materiales o artículos requeridos para la ejecución del contrato excepto a un precio más alto, XUNZEL ENERGY S.L. puede, a su solo criterio, retrasar la ejecución del contrato o cancelarlo en su totalidad o en parte.
XUNZEL ENERGY S.L. no será considerada responsable por dicho retraso, cancelación o incapacidad para entregar cualquier pedido. En particular, y aunque XUNZEL ENERGY S.L. utilizará todos los esfuerzos razonables para entregar los pedidos en la fecha establecida, en ningún caso será considerada responsable por retrasos, cancelaciones o incapacidades para entregar dichos productos.
16. LEY APLICABLE
Los contratos celebrados entre XUNZEL ENERGY S.L. y el cliente se interpretarán y regirán por la Ley española. Las partes renuncian expresamente al fuero que les pudiera corresponder y someten expresamente a los Juzgados y Tribunales de Gipuzkoa para resolver cualquier controversia que pueda surgir en la interpretación o ejecución de las presentes condiciones contractuales.
17. NEGOCIO DE EXPORTACIÓN
En el caso de que los productos suministrados sean exportados directamente por el cliente, éste será responsable, en exclusiva, de la obtención de cualquier licencia necesaria y del cumplimiento de cualquier regulación de exportación en vigor en España y en el país a que esté destinada la mercancía, sin que XUNZEL ENERGY S.L. asuma responsabilidad alguna en el caso de reexportación por parte del cliente de nuestros productos a terceros incumpliendo la ley aplicable en materia de exportación.
Todos los materiales suministrados por XUNZEL ENERGY S.L. pueden precisar autorización previa para su exportación.
18. PROTECCIÓN DE DATOS
XUNZEL ENERGY S.L., con domicilio social en calle Igartualdea 57, ES-20850 Mendaro (Guipúzcoa), es la titular de la base de datos generada con los datos de carácter personal suministrados por los clientes, a fin de que pueda ejercer los legítimos derechos que le corresponden.
De acuerdo con la normativa vigente en materia de protección de datos, XUNZEL ENERGY S.L. se compromete al cumplimento de su obligación de secreto de los datos de carácter personal y de su deber de tratarlos con confidencialidad, y adoptará, a estos efectos, las medidas necesarias para evitar su alteración, pérdida, tratamiento o acceso no autorizado, habida cuenta en todo momento del estado de la tecnología.
De conformidad con la normativa de protección de datos de carácter personal, XUNZEL ENERGY S.L. tratará la información que nos facilitan las personas interesadas con el fin de gestionar la compra realizada. El cliente autoriza expresamente a XUNZEL ENERGY S.L., para las finalidades previstas anteriormente, a comunicar sus datos a aquellas entidades como transporte o logística, cuya intervención resulte necesaria para completar el proceso de compra del producto.
19. GESTIÓN AMBIENTAL DE RESIDUOS
En cumplimiento del Real Decreto 106/2008, de 1 de febrero, sobre pilas y acumuladores y la gestión ambiental de sus residuos, les informamos de que el precio de venta de las pilas, acumuladores, baterías y demás equipos afectados incluye el coste de la gestión ambiental de sus residuos.
XUNZEL ENERGY S.L. adopta todas las medidas necesarias relativas a la correcta gestión ambiental de sus productos cuando se convierten en residuos, siendo miembro de los necesarios Sistemas de Recogida como ECOEMBES, organización que cuida del medio ambiente a través del reciclaje y el eco diseño de los envases, ECOPILAS, ECOASIMELEC, RAEES, etc.
Data Protection Policy
About us and our Website
XUNZEL ENERGY S.L. (hereinafter, XUNZEL), is the owner of this website, with registered office at:
Igartualdea 57, 20850, Mendaro, Gipuzkoa, Spain.
Tax Identification Number (CIF): ES-B-20961561
Registered in the Mercantile Register of Guipúzcoa, Volume 2359, Book 0, Folio 120, Page 22-29857.
To contact us:
Guiding principles
We take the protection of your information very seriously. That is why we take great care in the processing of your personal data and comply with data protection regulations. In order to protect all our websites against threats to the processing of personal data, all technical and organisational security measures have been implemented. Third parties who cooperate with us in the operation of this website comply with the same guidelines.
Collection of browsing data
You can access all areas of our website where passwords are not required without revealing your identity. Generally, we log any use of our website to prevent attacks, correct bugs and investigate any security incidents. You can find more information about the collection of browsing data in the section “How do we process your data”.
What authorisations do we have to process your data?
We respect your privacy. Therefore, we only process your personal data when we are authorised to do so. You will find an overview of the different cases in which we are authorised to process your personal data at the end of this Data Protection Policy. On the one hand, you can give us your consent to the processing of your personal data, where the processing requires it. In other cases, we process your data because we are legally entitled to do so. If, for example, you place an order on our website, we are authorised to process your data for the purpose of executing this contract. The same applies if you use other services on our website that require your data in order to be performed. We are also entitled to process your data if we have a legitimate interest in doing so. An example of this is the logging of entries that we collect to ensure, for example, that our website operates faultlessly (including technical maintenance of the website). In any case, we will inform you about the processing of personal data that is carried out, and of course, your rights and interests will always be taken into account. Should you have any queries about your personal data, you will find your data protection rights at the bottom of this page.
In the following section, you will find details of the circumstances in which we are authorised to process your personal data. You can find detailed information on the collection, processing and use of your data in the same section of our website (e.g. type, area and purpose of data processing).
What else should I know?
Users under the age of 16 should only provide their details with the consent of their parents or legal guardians.
Our website may contain links to other websites, which are not operated by us. XUNZEL is not responsible for the processing of your data on these third-party sites or their compliance with data protection provisions. Please note the data protection information they provide.
How do we process your data (website appearance, connections, cookies, tracking, etc.)?
To display the website in your browser, we use various devices to ensure that all content (text, images, video, etc.) is always up-to-date. To ensure that your user experience, in particular the loading speed of the website, is constantly improved, we also use technical service providers that enable us to display the content necessary for the appearance of the website (hereinafter referred to as a “Content Delivery Network” or “CDN”). These CDN technical service providers work on the instructions of XUNZEL and a corresponding data processor contract has been concluded with them. The data collected for this purpose will only be used to display the contents of the website more quickly in your browser and will be deleted immediately after you have accessed the website.
For technical reasons, every time your browser accesses our website, information (e.g. browsing data) is automatically sent to our server. Some of this information is stored in log files, such as:
Browsing data does not include personal data. We only analyse browsing data when necessary, in particular for the purpose of troubleshooting our website or resolving security issues. We store this data indefinitely.
Occasionally, it is necessary for us to collect your device’s IP address and browsing data for troubleshooting purposes or to preserve evidence in connection with security incidents. This data is deleted once the breach has been resolved or the security incident has been fully resolved, or if the initial purpose of the processing has ceased to exist for other reasons. In the event of a security breach, we will disclose the relevant connection data to the investigating authorities, where necessary and permitted by law.
We store browsing data separately from other data collected in connection with the use of our website.
You can register on our website to use various services. As part of the registration process, we collect and process the following data:
Mandatory data:
Optional data:
We store the data of registered users until the user deletes their account. Registered users can delete their account at any time via the “My Details” section of their user account. The user account also allows the user to modify or delete the information provided at the time of registration at any time.
To register on our website, you can also use the quick registration (via a social network). This option is available for several social networks. To register, you will be redirected to the website of the relevant social network, where you can register with your social network login details. This page will link your social network profile to your user account on our website. Upon linking, we will automatically receive the data required for registration from your social network. If you would like to know what data is communicated to us from the social network when you register, please review the terms and conditions and privacy policy of the relevant social network. We only store and process your name and email address to provide you with our services.
By linking the two accounts, you will no longer need to register additionally on our website. For this purpose, a cookie will be set in your browser and used on your next visit to the website.
The purpose of processing personal data in this context is to be able to provide you with the services of our website, in particular the registration option via a social network. We store data of registered users until the account is deleted. Registered users can delete their accounts at any time via the “My Data” page. The user account also gives the option to change or delete some data that was entered during registration, at any time.
Through our website you can also access payment services (e.g. orders in the online shop for products and/or accessories). When orders are placed, we collect and process the following information:
Mandatory data:
Optional information:
As a registered user, you can also access all information about your orders (time of purchase, items purchased, etc.) in your user account. In this way, you can also track your orders.
To ensure the security of your data during communication, we use encryption techniques (e.g. SSL) via HTTPS.
When you place an order, we use your information for the sole purpose of processing that order and to show you the history of your purchases. We store the order information at least until the mandatory retention period expires. The data provided at registration is stored until you delete your account.
If you choose to contact us outside of a contractual relationship (e.g. an order) or without registering, you can contact us through various channels, such as the websites and their chat rooms.
In order to process your request correctly when you contact us, we may ask you to provide us with personal data such as your name, e-mail address, telephone number and any other information related to your request and your message. Optionally, you may provide your postal address. We collect the requested information solely for the purpose of processing your request. The data will not be used for any other purpose and will not be passed on to third parties without your express consent, unless we are authorised to do so by law. If we are not required by law to retain your personal data, it will be deleted once your request has been processed.
On our website we offer different services and information to distributors to facilitate business relationships. In addition to product information and marketing content, a full range of services is available to you as a distributor upon request.
Access to certain areas of our website is restricted to registered distributor. In some countries it is possible to register directly on our website. Access to distributor content on our site requires the existence of a business relationship with us.
When you use our website as a distributor, we only process your master data, including the history of previous business relationships, as well as personal data that you may have provided for the provision of services. If you take advantage of our home delivery option, we will also process the delivery address of the relevant end user (first and last name, full postal address, telephone number).
During the course of a business relationship, we do not delete the data of our distributor.
In addition, upon your request, we will provide you with information about the data we hold about you, correct any inaccurate information or delete information we hold, unless we are required by law to retain certain information. To request this, we refer you to the contact information listed at the end of this Data Protection Information.
XUNZEL offers the option of subscribing to commercial communications through different channels. If you sign up to receive communications from us, and therefore consent to us sending them to you, your data will only be used for this purpose. We are authorised to process your data in this context with your consent (Article 6(1a) of Regulation (EU) 2016/679). You can revoke this consent at any time and a link to this effect is included in every copy of our newsletters. We will note your unsubscription in our database.
In our marketing communications campaigns such as newsletters, we use analytical tools to tailor our communications to your needs, for advertising purposes and also for market research. To fulfil this purpose, we collect and process personal data related to your use of our e-mails. When you open our marketing communication, a file (called a web beacon) connects to our server so that we can see whether an e-mail has been opened and what content has been clicked on. In addition, we collect technical information about the device on which the email content is displayed (e.g. display time, operating system and browser type). We use this data only for statistical purposes for our e-mail campaigns.
We use the double opt-in system for you to confirm your consent to receive commercial communications expressly and unequivocally, in order to verify that your email address is the one that has been registered. Therefore, you will only be able to receive our communications if you click on the confirmation link in the email. We record every step of the process for evidence.
Please note that if you have had a contractual relationship with XUNZEL (for example, if XUNZEL has carried out a repair on one of its products or if you have purchased through one of XUNZEL’s websites) we are authorised by law to send you commercial communications.
In order to improve the quality of our services, XUNZEL may send you satisfaction surveys, being authorised to do so by law on the basis of legitimate interest.
However, the completion of the satisfaction survey you receive is voluntary. XUNZEL will keep the data processed in this context until it is no longer required for the purpose stated.
When you register for promotions/sweepstakes, we store and use the information you provide to run the promotion/sweepstakes and to fulfil any subsequent stages. The data we collect for this purpose depends on the registration form on the relevant sweepstake or contest page.
Your personal data will be deleted when it is no longer required for the promotion/sweepstakes or to track the promotion/sweepstakes.
You can participate in various surveys on our website. These are normally conducted anonymously. If, exceptionally, we collect data while you are taking the survey, we will store this information only for the purpose of monitoring the survey. Your data will be deleted when it is no longer needed to track the survey.
You can also review certain products on our website. The data we collect for this purpose is the data we collect through the form. We work with service providers to manage these reviews.
When you register for an event, we store and use the information you provide to run the event and to fulfil any subsequent stages. The data we collect for this purpose depends on the registration form on the event page of the event in question. We delete your personal data when it is no longer required for the further management of the event.
Some events require you to make payment directly on our website. However, to participate in other events you may be asked to make payment to third parties in whole or in part via their websites, in which case the data relating to payment (name, surname, postal address, number of participants and payment methods) is communicated to the provider managing the event or payment process.
The protection of your privacy in the processing of personal data is important to us. We process the personal data transmitted to us and collected during your visit to our respective social media pages (e.g. Facebook Fanpage, Instagram/Pinterest Page) confidentially and only in accordance with the statutory provisions.
The data controller for the processing of your data via our social media pages is the operator of the respective social network (see examples below), together with us. Insofar as the processing of this data takes place within our area of responsibility, we are available to you in all questions relating to data protection and the exercise of your rights in accordance with the content of this data protection information.
Data processed by Social Media provider
The social media service processes your personal data when you access one of our pages. Your data is processed, for example, in the following cases:
You can find out which personal data is collected by the social network provider, how it is processed and what data protection rights you have against the social network provider in the data protection policy of the social network provider. We are not responsible for the data processing by the social network provider.
Data processed by us
On the website provided by us through the social network, the social network provider grants us access to the following categories of data:
Furthermore, we have no control over the purpose or the data processing carried out by the social network provider.
To find out which personal data is collected by the social network provider, how it is processed and what data protection rights you have vis-à-vis the social network provider, please refer to the following data protection guidelines:
a) Facebook Inc. 1601 S California Ave, Palo Alto, California 94304, EE.UU.; http://www.facebook.com/policy.php. Facebook has submitted to the EU-US Privacy Shield.
b) Twitter, Inc. 1355 Market St, Suite 900, San Francisco, California 94103, EE.UU.; https://twitter.com/privacy. Twitter has submitted to the EU-US Privacy Shield.
c) Instagram, provided by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Irland; https://help.instagram.com/519522125107875
d) Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Irland; https://policy.pinterest.com/en/privacy-policy
e) Snapchat for the European Union (EU), European Economic Area (EEA) and Switzerland: SNAP GROUP LIMITED 7-11 Lexington Street, London, United Kingdom, W1F 9AF. For all other countries: SNAP Inc, 2772 Donald Douglas, Loop North Santa Monica, CA 90405, USA. La SNAP Inc has submitted to the EU-US Privacy Shield.
f) LinkedIn for the European Union (EU), European Economic Area (EEA) and Switzerland: LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Irland. For all other countries: LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA. The LinkedIn Corporation has submitted to the EU-US Privacy Shield.
g) Xing SE, Dammtorstrasse 30, 20354 Hamburg, Germany; https://privacy.xing.com/en/privacy-policy
Information on the EU-US Privacy Shield can be found at https://www.privacyshield.gov/EU-US-Framework.
Cookies are small text files that are stored in a special memory area of your browser. However, cookies cannot be used to launch programs or transfer viruses to your computer. Cookies are set when you visit our website or when a pixel code or a web beacon causes a cookie to be set. However, cookies can only be read by the web server of the same domain from which they were originally set.
You can also view our website without cookies. Internet browsers are regularly set to accept cookies. To prevent the use of cookies in your Internet browser, you can deactivate the use of cookies through the settings of your Internet browser and delete cookies already set. The help functions of your Internet browser tell you how to deactivate and delete cookies from your browser. Please note that deactivating/deleting cookies may cause individual functions of our website to no longer work as expected. In addition, deactivating/deleting cookies only affects the Internet browser you are currently using. For other Internet browsers, the deactivation/deletion of cookies must be performed again. Cookies, which may be necessary for certain functions of our website, are shown below.
In addition, there are several ways to prevent the installation of certain cookies, either by selecting them in the banner we show you when you access our website, or individually for the relevant service provider whose tools we use for certain purposes. We will indicate the latter possibility in the section on the Cookies policy.
Session cookies
For the proper functioning of our websites, we use session cookies which we store on your device when you visit our website – regardless of whether or not you accept cookies in the banner – and which are always automatically deleted when you close your internet browser (i.e. when you close the program). This enables us to offer you various functions on our website using the information in the cookies.
We use the following session cookies for the following purposes:
Session cookies where we process personal data:
Session cookies are automatically deleted after you close your Internet browser, or at the latest at the end of the lifetime of the respective cookie.
Persistent cookies
Persistent cookies are cookies that remain stored on your device even after you have closed your internet browser. We use the information contained in these cookies to provide you with convenient functions on our website (e.g. to save certain user preferences or for search or language settings), but also to collect your usage behaviour on our website and use this information to improve our website (e.g. to detect errors) and to personalise the advertising we show you.
Persistent cookies with personal data to collect your usage behaviour are only processed with your consent, which you can give us the first time you visit our website via the banner we show you. You can revoke your consent to process your usage behaviour at any time by deleting all cookies set in your Internet browser. In this case, however, it may be necessary to reselect the cookies that you consent to us processing for the above-mentioned purpose via the banner. You can also revoke your consent given to each of the web analytics/marketing tools by following the instructions below.
Data from persistent cookies is stored until the end of the validity period of the respective cookie or until you delete the cookies from your browser.
Web analytics using pseudonymised user profiles
We use web analytics tools for the purposes of advertising, market research and user feedback on the design of our website (and, where appropriate, our newsletters). For these purposes, we use analytics and/or JavaScript cookies that collect and process usage data about your visit to our website and the links you click in our newsletters. The collection of your usage data and the creation of a profile from it is carried out using a cookie ID. Your IP address is either not collected or anonymised immediately after collection. It is therefore not possible to deduce your identity directly from the ID used.
Below, you will find additional information about the web analytics tools used by us and our providers, and how you can prevent or restrict each tool from collecting and processing your data.
Adobe Analytics (Adobe Marketing Cloud)
For web analytics we use Adobe Audience Manager and Adobe Tracking (“Adobe Analytics”), a service provided by Adobe Systems Software Ireland Ltd., 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland (“Adobe”). Information regarding your use of our website is transferred to Adobe’s servers, analysed and returned to us in aggregate data only. This data allows us to identify trends in overall website usage. We do not link the resulting usage profiles to your name or any other details that might reveal your identity, such as your email address. Usage data is stored by the service used for a maximum period of 37 months from the date it was collected.
Opt-out: Use the Adobe website if you wish to prevent your usage data from being collected. You can find information on how Adobe Analytics cookies work and opt-out/opt-out at the following link: http://www.adobe.com/privacy/opt-out.html
Adobe Test & Target
Adobe Test & Target (a service provided by Adobe Systems Software Ireland Ltd., 4-6 Riverwalk, Citywest Business Park, Dublin 24, Ireland “Adobe”) works by performing A/B tests. This means that certain people using our website are shown a different version of the original website (for example, with a modified layout and content). The comparison of the two versions provides us with information about which version of our website users prefer. When using Adobe Test & Target, the only information about you that is processed cannot be used to identify you. IP anonymisation is also activated, which means that your IP address is shortened before Adobe Test & Target carries out any further processing. We do not link the resulting usage profiles to your name or any other details that could reveal your identity, such as your email address.
You can find information about how Adobe Test & Target cookies work and opt-out at the following link: https://www.adobe.com/privacy/opt-out.html
Mouseflow
To improve our website and the services it offers, we log the mouse movements and clicks of some randomly selected users of our website, where their IP address is anonymised.
We use the service provider Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark; for the purpose of collecting this usage data.
We do not link the resulting usage profiles to your name or any other details that could reveal your identity, such as your e-mail address. Usage data is deleted three months after the date of collection.
Opt-out: Please use the Mouseflow website if you wish to prevent the collection of this usage data: https://mouseflow.com/opt-out/
Zoovu
This website offers an Interactive Product Guide to help users find the product that best suits their needs. This service is provided by XUNZEL’s supplier, Zoovu (Germany) GmbH, Skalitzer Str. 104, 10997 Berlin. We use this tool on our own responsibility and have entered into a data processor contract with Zoovu which stipulates that customer data may only be processed on the basis of our instructions, may not be passed on to third parties and must be sufficiently protected technically.
When you use the service and if you have given us permission to do so, e.g. by giving us your consent via the tracking banner, we collect the following usage data:
– Event data: (performance of the digital assistant, answers to questions, navigation, product recommendations, purchase).
– Browser / operating system / device used
– Traffic source
We use this collected data (through the use of a cookie ID) to improve the Digital Assistant experience as well as for technical purposes to improve the service. Your IP address is not collected; therefore, it is not possible to deduce the identity of the user from the ID used.
If you have not given us permission to do so, for example by refusing consent via the tracking banner, only those cookies necessary to provide the service will be set, but no tracking of usage data will take place as described above.
We use various marketing tools on our website if you have given us permission to do so, for example, by giving us your consent via the cookie banner. These marketing tools allow us to provide you with information about our products on our website and on other pages that may be of interest to you during your visit to our website. To do this, we collect and process your behaviour, such as pages visited, browsing patterns, products purchased and similar data. The collection of your usage data and the creation of a usage profile from this data is carried out in a way that saves the data using a cookie ID or other technologies.
We also use marketing tools from our suppliers. They process your data on their own responsibility. Below you will find information on the technologies and providers we use, as well as information on how you can prevent the collection and processing of the data described above. In a separate section we refer to the marketing tools for which we are responsible.
These marketing tools are based on displaying ads that are relevant to users on our own and third-party sites, which may improve campaign performance reporting and prevent a user from seeing the same ads more than once. In addition, we may also record whether ad requests have been successfully played (conversions). This is the case, for example, if a user sees an ad displayed by us and then buys something from the same web browser on our website.
When you visit our website, your Internet browser automatically establishes a direct connection to the server of the respective service provider. Through this integration, the service provider receives the information that the relevant part of our website has been accessed or that you have clicked on an advertisement and transmits the corresponding evaluations to us.
If you are registered with a service of the respective service provider, the service provider can assign the visit to your user account. Even if you are not registered with the respective service provider or are not logged in, your IP address will be transmitted to the provider as part of the above-mentioned technical process, insofar as this is necessary for the provision of the service. For example, some service providers also create a profile for unregistered users that is not associated with an account. You can avoid this by not accessing the relevant content on our website (e.g. third-party videos).
We also use technology to improve the quality of our advertisements. This includes that advertisements are only delivered to users with a potential interest in our advertised products and services or to users with certain but abstract characteristics (so-called “custom audiences”).
In the following, we will inform you about the providers of these marketing tools that we use, their data protection regulations and also about how you can – in relation to the respective providers – permanently prevent the collection of usage data. In addition, in order to prevent the use of cookies in your Internet browser, you can also deactivate the use of cookies directly via the settings of your Internet browser and delete the cookies already set. Please note that this measure does not delete user profiles already created by the provider, but only prevents the future collection of further user data.
Google Ad Server
We use the online marketing tool Google Ad Server (formerly DoubleClick) of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).
The usage data will be deleted after 540 days from the time of collection. For more information about DoubleClick, please visit https://www.google.com/doubleclick or Google’s privacy policy in general: https://policies.google.com/privacy.
We use Google’s online marketing tools at our own risk. To this end, we have agreed with Google in a data protection agreement that the data of our customers may only be processed on the basis of our instructions, may not be passed on to third parties and must be sufficiently protected technically.
Opt-out: In order to permanently prevent the collection of usage data, Google offers a plug-in for various Internet browsers: http://www.google.com/settings/ads/plugin
To deactivate interest-based advertising only, you can block the use of third-party cookies or cookies from the domain “www.googleadservices.com” or deactivate interest-based advertising using this link at https://www.google.com/settings/ads
Facebook Pixels and Custom Audiences
We use the online marketing tools “Facebook Pixels and Custom Audiences” from Facebook Inc. 1 Hacker Way, Menlo Park, CA 94025, USA and Facebook Ireland Ltd. 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, if you are a resident of the EU (“Facebook”).
Facebook processes your data under its own responsibility as part of Facebook’s data usage policy. You can find information about Facebook ads and Facebook pixels under the following links: https://www.facebook.com/policy and https://www.facebook.com/business/help/651294705016616
Opt-out: To permanently prevent the collection of usage data, please visit Facebook’s data protection policy. As a registered Facebook user, you can also determine which types of advertisements are displayed on Facebook. To do so, please click on the following link: https://www.facebook.com/settings/?tab=ads
Google Ads and Remarketing
This website uses the online marketing tools “Google Ads & Remarketing” of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google has submitted to the EU-US Privacy Shield: https://www.privacyshield.gov/EU-US-Framework
We use Google’s online marketing tools at our own risk.
The cookies used in this service generally lose their validity after 30 days and do not serve to identify you personally. Google only provides us with statistical evaluations and processes your information in accordance with Google’s data usage policy. You can find more information at the following link: https://policies.google.com/privacy
Opt-out: To permanently prevent the collection of usage data, Google offers a plug-in for various Internet browsers: http://www.google.com/settings/ads/plugin to deactivate interest-based advertisements, you can block the use of third-party cookies or cookies from the domain “www.googleadservices.com” or deactivate interest-based advertisements via this link at https://www.google.com/settings/ads
Interest-based ads can also be deactivated via the link http://www.aboutads.info/choices if the provider has joined the self-regulatory campaign “About Ads”.
Adform
Adform sets different cookies in the user’s browser during browsing that allow better adapted advertisements to be displayed, limit the frequency and respect the user’s privacy preferences.
Opt-out: To prevent the collection of usage data for the duration of the cookie, Adform provides the following URL: https://site.adform.com/privacy-center/platform-privacy/opt-out/ . To do so, click on the “opt-out” button on the right and adform will take all necessary steps to ensure that your browser is not being tracked.
The content of our website can be shared on social networks via the Share button. All content sharing buttons are integrated through the use of simple links rather than social plugins developed by social media providers. This ensures that your data is not automatically transmitted to social media servers as soon as you access our website. Furthermore, when you share content from our website, we only transmit to the social network the information necessary to share the respective content (e.g. the link to the content you want to share). We do not transfer personal data in this context.
In turn, simple links to our web pages can be found on social networks. If you access a link to our website from a social network, or if you log into your social network to share content from our website, your data will be processed by the provider of the social network in question.
If you are registered and logged in to other networks or services that require registration while using our website or individual functions (e.g. Vimeo, YouTube), the respective network/service may collect information about your usage or adopt settings, such as video playback status. However, this data is only collected by the respective network/service under its own data protection responsibility and processed by the respective provider.
For more information on the purpose and scope of data collection, its further processing and use by the social network provider, as well as the associated rights and setting options for protecting your privacy, please refer to the Data Protection Information published on the website of the respective provider.
One of the functions available to you as a user of our website is a map of our partner distributors in your area. We use Google Maps to provide you with this map. Google Maps is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. You can find information on how your data is processed when using Google Maps at the following link:
https://policies.google.com/privacy?hl=es
If you want to see the partner distributors in your area, you will need to indicate a location, either by entering your location manually or automatically using the geolocation function of your web browser. If you enter your information manually, no personal data is processed, as long as you do not provide your home address. The automatic identification of your location by means of the geolocation function in an internet browser requires the processing of your IP address. In this context we are entitled to process your information with your consent (Article 6(1a) of Regulation (EU) 2016/679) which will be requested by your internet browser when accessing the map. In this context, we do not store your IP address.
We work in partnership with a number of service providers necessary for the proper functioning of our website. We have carefully selected these service providers and have entered into a data processor agreement with each service provider to keep your data safe.
The service providers with whom we typically implement and operate our website are:
We only disclose your data to other recipients for the performance of a contract concluded with you, if we or the recipient have a legitimate interest in the disclosure of your data, or if you have given your consent to this disclosure of data. In such cases, your data will be processed in accordance with the data protection regulations of the recipient of your data in question. The recipients may be service providers and other companies in our corporate group. In addition, data may be passed on to other recipients if we are obliged to do so by law or by administrative or judicial decisions.
Other recipients of your data may include
If you have any questions regarding data protection or the exercise of your rights, you can use the contact information below to contact our Data Protection Officer directly:
XUNZEL ENERGY S.L.
Data Protection Officer
Igartualdea 57, 20850, Mendaro, Gipuzkoa, Spain
This Data Protection Policy has been drawn up in consideration of the current data processing on our website. In the event of changes in data processing, this data protection information will be updated accordingly. We always make the latest version of this data protection information available on our website so that you can inform yourself about the scope of data processing on our website.
Supplementary information pursuant to REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC (GDPR).
How do we process your data (website appearance, connections, cookies, tracking, etc.)?
Legal basis for data processing
We base the above personal data processing operations on:
Your rights
Below you will find a description of your rights:
Exercising your data protection rights: Please use the following contact channels for your requests:
Right of access to information about you: Upon your request, we will provide you with information about the data we hold about you.
Right to rectification of your data: Where you notify us, we will correct any inaccurate personal data concerning you. If you request us to do so, we will complete any personal data that is incomplete, provided that it is necessary for the intended purpose of the processing of your data.
Right to erasure of your data: Upon your request, we will delete the data we hold about you. However, some data will only be deleted after a certain retention period, for example, where it must be retained for compliance with a legal obligation, or because we need the data to fulfil contractual obligations towards you.
Right to block your data: In those cases in which the legislation allows the limitation in the processing of your data, these will be blocked.
Right to withdraw your consent: At any time, you may withdraw your consent to the processing of your data, with effect from that time. This will not affect the lawfulness of the processing carried out until then.
Right to object to the processing of your data: You shall have the right to object at any time to your personal data being processed on the basis of Article 6(1)(e) and (f) of Regulation (EU) 2016/679. In case you object, we will stop processing the personal data, provided that there are no compelling legitimate grounds for further processing. For us, processing your data for direct marketing purposes will never constitute a compelling legitimate reason.
Right to portability: Upon your request, we will make your personal data available to you in a structured, commonly used and machine-readable format.
Right to complain to a supervisory authority: You can lodge a data protection complaint with the competent supervisory authority. To do so, contact the data protection authority in your place of residence or the data protection authority in our jurisdiction (listed below).
Transmission to recipients outside the EEA
We also transmit personal data to recipients located outside the European Economic Area (EEA), in so-called third countries. In this case, we ensure – before sharing any data – that the recipient maintains an adequate level of data protection (e.g. on the basis of an adequacy decision taken by the EU Commission for the respective country or by signing an agreement with EU standard contractual clauses between the European Union and the recipient) or that you have given your consent to such disclosure.
Upon request, we will provide you with a list of recipients in third countries and a copy of the specific provisions agreed to ensure an adequate level of data protection. To request this, please use the contact information provided in the “Contact information for any data protection related issues” section of this Data Protection Policy.
Valid from: 01.12.2020
Version: EN22101.03_MA
