{"id":21059,"date":"2024-04-10T20:56:36","date_gmt":"2024-04-10T18:56:36","guid":{"rendered":"https:\/\/www.xunzel.com\/store\/?page_id=21059"},"modified":"2025-06-27T09:13:48","modified_gmt":"2025-06-27T07:13:48","slug":"annulations-et-retours","status":"publish","type":"page","link":"https:\/\/www.xunzel.com\/store\/fr\/annulations-et-retours\/","title":{"rendered":"Annulations et retours"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;1\/4&#8243;][vc_wp_custommenu nav_menu=&#8221;801&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]Si vous souhaitez annuler une commande ou effectuer un retour, aucun probl\u00e8me :<\/p>\n<p><strong>Proc\u00e9dure et Conditions de retour<\/strong><\/p>\n<p>Pour effectuer un retour, il est n\u00e9cessaire d&#8217;avoir un num\u00e9ro de r\u00e9clamation associ\u00e9 \u00e0 la commande, qui doit figurer sur l&#8217;\u00e9tiquette du colis \u00e0 retourner. Pour ce faire, veuillez contacter notre service client\u00e8le de vente en ligne en remplissant le <strong><a href=\"https:\/\/www.xunzel.com\/store\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">formulaire de contact<\/a><\/strong>.<\/p>\n<p>Vous pouvez retourner le produit dans les 14 jours suivant la livraison de l&#8217;article. Le produit doit \u00eatre dans le m\u00eame \u00e9tat que celui dans lequel il a \u00e9t\u00e9 livr\u00e9, non utilis\u00e9, avec son emballage d&#8217;origine (sans l&#8217;avoir d\u00e9ball\u00e9) et les \u00e9tiquettes d&#8217;origine, y compris les manuels correspondants et les accessoires d&#8217;origine le cas \u00e9ch\u00e9ant. Les frais de retour sont \u00e0 la charge du client.<\/p>\n<p><em>Frais de retour si le produit p\u00e8se 15 kilos ou moins<\/em><\/p>\n<p>Si le produit p\u00e8se 15 kilos ou moins, les frais de retour depuis l&#8217;Espagne P\u00e9ninsulaire, les Bal\u00e9ares et le Portugal Continental s&#8217;\u00e9l\u00e8vent \u00e0 9,99 \u20ac (TVA incluse).<\/p>\n<p><em>Frais de retour si le produit p\u00e8se plus de 15 kilos ou s&#8217;il s&#8217;agit d&#8217;un produit encombrant<\/em><\/p>\n<p>Si le produit p\u00e8se plus de 15 kilos ou s&#8217;il s&#8217;agit d&#8217;un produit encombrant, les frais de retour depuis l&#8217;Espagne P\u00e9ninsulaire, les \u00eeles Bal\u00e9ares et le Portugal Continental s&#8217;\u00e9l\u00e8vent \u00e0 30 \u20ac (TVA incluse).<\/p>\n<p>Pour effectuer le retour, suivrez les instructions fournies ci-dessous :<\/p>\n<ul>\n<li>Contactez notre service client\u00e8le de vente en ligne en remplissant le <strong><a href=\"https:\/\/www.xunzel.com\/store\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\">formulaire de contact<\/a><\/strong>.<\/li>\n<li>Vous recevrez un message \u00e9lectronique de demande de retour qui contient le num\u00e9ro de commande que vous devez indiquer \u00e0 l&#8217;ext\u00e9rieur de la bo\u00eete de fa\u00e7on assez visible pour nous permettre de l&#8217;identifier.<\/li>\n<li>Une fois que nous aurons re\u00e7u le produit chez XUNZEL et que nous aurons confirm\u00e9 l&#8217;\u00e9tat du produit, nous proc\u00e9derons au cr\u00e9dit du montant des produits retourn\u00e9s.<\/li>\n<\/ul>\n<p>Les articles fabriqu\u00e9s sur commande ne sont pas repris.<\/p>\n<p><strong>Annulation de la commande<\/strong><\/p>\n<p>L&#8217;annulation totale ou partielle d&#8217;une commande ne peut \u00eatre accept\u00e9e qu&#8217;apr\u00e8s accord pr\u00e9alable et acceptation de d\u00e9dommager XUNZEL ENERGY S.L. pour tous les frais encourus. En cas d&#8217;annulation partielle, XUNZEL ENERGY S.L. se r\u00e9serve le droit de facturer la diff\u00e9rence de prix de vente applicable \u00e0 la quantit\u00e9 livr\u00e9e au moment de l&#8217;annulation.<\/p>\n<p>Les articles fabriqu\u00e9s sur commande ne peuvent \u00eatre annul\u00e9s.<\/p>\n<p><strong>Produits endommag\u00e9s pensant le transport<\/strong><\/p>\n<p>Lors de la r\u00e9ception de la commande, si vous constatez que la bo\u00eete est endommag\u00e9e ou ab\u00eem\u00e9e, n&#8217;acceptez pas la commande, indiquez le probl\u00e8me sur le bon de r\u00e9ception de la soci\u00e9t\u00e9 de transport (par ex., \u00ab colis endommage \u00bb) et n&#8217;ouvrez pas le colis. Informez imm\u00e9diatement notre \u00e9quipe du service client\u00e8le de l&#8217;incident en envoyant un courriel \u00e0 <a href=\"mailto:online.eu@xunzel.com\">online.eu@xunzel.com<\/a>.<\/p>\n<p><strong>Si vous recevez un article erron\u00e9<\/strong><\/p>\n<p>Si vous recevez par erreur un article que vous n&#8217;avez pas command\u00e9, envoyez un message \u00e0 <a href=\"mailto:online.eu@xunzel.com\">online.eu@xunzel.com<\/a>.<\/p>\n<p><strong>\u00c9changer un produit<\/strong><\/p>\n<p>Les produits peuvent uniquement \u00eatre \u00e9chang\u00e9s contre remboursement. Si vous voulez acheter des produits diff\u00e9rents, il faut r\u00e9aliser une nouvelle commande.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;1\/4&#8243;][vc_wp_custommenu nav_menu=&#8221;801&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]Si vous souhaitez annuler une commande ou effectuer un retour, aucun probl\u00e8me : Proc\u00e9dure et Conditions de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21059","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Annulations et retours &#8211; Xunzel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.xunzel.com\/store\/fr\/annulations-et-retours\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Annulations et retours &#8211; Xunzel\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column width=&#8221;1\/4&#8243;][vc_wp_custommenu nav_menu=&#8221;801&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]Si vous souhaitez annuler une commande ou effectuer un retour, aucun probl\u00e8me : Proc\u00e9dure et Conditions de [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.xunzel.com\/store\/fr\/annulations-et-retours\/\" \/>\n<meta property=\"og:site_name\" content=\"Xunzel\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-27T07:13:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.xunzel.com\/store\/wp-content\/uploads\/2024\/02\/HOME-XUNZEL_W.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"2000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.xunzel.com\/store\/fr\/annulations-et-retours\/\",\"url\":\"https:\/\/www.xunzel.com\/store\/fr\/annulations-et-retours\/\",\"name\":\"Annulations et retours &#8211; Xunzel\",\"isPartOf\":{\"@id\":\"https:\/\/www.xunzel.com\/store\/fr\/#website\"},\"datePublished\":\"2024-04-10T18:56:36+00:00\",\"dateModified\":\"2025-06-27T07:13:48+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.xunzel.com\/store\/fr\/annulations-et-retours\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.xunzel.com\/store\/fr\/annulations-et-retours\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.xunzel.com\/store\/fr\/annulations-et-retours\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/www.xunzel.com\/store\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Annulations et retours\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.xunzel.com\/store\/fr\/#website\",\"url\":\"https:\/\/www.xunzel.com\/store\/fr\/\",\"name\":\"Xunzel\",\"description\":\"Energy in a box - The Electric Revolution\",\"publisher\":{\"@id\":\"https:\/\/www.xunzel.com\/store\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.xunzel.com\/store\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.xunzel.com\/store\/fr\/#organization\",\"name\":\"Xunzel\",\"url\":\"https:\/\/www.xunzel.com\/store\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/www.xunzel.com\/store\/fr\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.xunzel.com\/store\/wp-content\/uploads\/2021\/01\/logo-xunzel-footer.png\",\"contentUrl\":\"https:\/\/www.xunzel.com\/store\/wp-content\/uploads\/2021\/01\/logo-xunzel-footer.png\",\"width\":280,\"height\":52,\"caption\":\"Xunzel\"},\"image\":{\"@id\":\"https:\/\/www.xunzel.com\/store\/fr\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Annulations et retours &#8211; Xunzel","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.xunzel.com\/store\/fr\/annulations-et-retours\/","og_locale":"fr_FR","og_type":"article","og_title":"Annulations et retours &#8211; Xunzel","og_description":"[vc_row][vc_column width=&#8221;1\/4&#8243;][vc_wp_custommenu nav_menu=&#8221;801&#8243;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text]Si vous souhaitez annuler une commande ou effectuer un retour, aucun probl\u00e8me : Proc\u00e9dure et Conditions de [&hellip;]","og_url":"https:\/\/www.xunzel.com\/store\/fr\/annulations-et-retours\/","og_site_name":"Xunzel","article_modified_time":"2025-06-27T07:13:48+00:00","og_image":[{"width":2000,"height":2000,"url":"https:\/\/www.xunzel.com\/store\/wp-content\/uploads\/2024\/02\/HOME-XUNZEL_W.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.xunzel.com\/store\/fr\/annulations-et-retours\/","url":"https:\/\/www.xunzel.com\/store\/fr\/annulations-et-retours\/","name":"Annulations et retours &#8211; Xunzel","isPartOf":{"@id":"https:\/\/www.xunzel.com\/store\/fr\/#website"},"datePublished":"2024-04-10T18:56:36+00:00","dateModified":"2025-06-27T07:13:48+00:00","breadcrumb":{"@id":"https:\/\/www.xunzel.com\/store\/fr\/annulations-et-retours\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.xunzel.com\/store\/fr\/annulations-et-retours\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.xunzel.com\/store\/fr\/annulations-et-retours\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/www.xunzel.com\/store\/fr\/"},{"@type":"ListItem","position":2,"name":"Annulations et retours"}]},{"@type":"WebSite","@id":"https:\/\/www.xunzel.com\/store\/fr\/#website","url":"https:\/\/www.xunzel.com\/store\/fr\/","name":"Xunzel","description":"Energy in a box - The Electric Revolution","publisher":{"@id":"https:\/\/www.xunzel.com\/store\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.xunzel.com\/store\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.xunzel.com\/store\/fr\/#organization","name":"Xunzel","url":"https:\/\/www.xunzel.com\/store\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.xunzel.com\/store\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.xunzel.com\/store\/wp-content\/uploads\/2021\/01\/logo-xunzel-footer.png","contentUrl":"https:\/\/www.xunzel.com\/store\/wp-content\/uploads\/2021\/01\/logo-xunzel-footer.png","width":280,"height":52,"caption":"Xunzel"},"image":{"@id":"https:\/\/www.xunzel.com\/store\/fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.xunzel.com\/store\/fr\/wp-json\/wp\/v2\/pages\/21059","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.xunzel.com\/store\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.xunzel.com\/store\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.xunzel.com\/store\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.xunzel.com\/store\/fr\/wp-json\/wp\/v2\/comments?post=21059"}],"version-history":[{"count":2,"href":"https:\/\/www.xunzel.com\/store\/fr\/wp-json\/wp\/v2\/pages\/21059\/revisions"}],"predecessor-version":[{"id":24530,"href":"https:\/\/www.xunzel.com\/store\/fr\/wp-json\/wp\/v2\/pages\/21059\/revisions\/24530"}],"wp:attachment":[{"href":"https:\/\/www.xunzel.com\/store\/fr\/wp-json\/wp\/v2\/media?parent=21059"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}